Refund policy

30-Night Satisfaction Guarantee

Try any Lura product for up to 30 nights from the delivery date. If you are not satisfied, email support@lurasleep.com with your order number. We will issue a refund for the product price according to this policy.

How it works:

  • Contact us within 30 nights of delivery.
  • Include your order number and a short reason (helps us improve).
  • For unopened items in original packaging, we may ask you to return them; return shipping instructions will be provided by support.
  • For opened dietary supplements used under the guarantee, we typically process a refund without requiring a return when approved by support (health & safety).
  • Refunds are issued to the original payment method within 5–10 business days after approval.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@lurasleep.com. Include your order number and clear photos. We will replace the item or refund you at no cost.

Cancellations

You may cancel within 12 hours of placing the order if fulfillment has not started. After fulfillment begins, the order cannot be canceled; use the guarantee/returns process after delivery if needed.

Subscriptions

You can pause or cancel a subscription anytime before the next billing date via the link in your order/subscription emails or by emailing support. Already-processed subscription shipments follow this refund policy.

Non-returnable exceptions

We cannot accept returns of products that are used beyond normal trial evaluation in a way that makes resale unsafe, or products reported after the 30-night window without a quality defect. Lost or stolen packages marked Delivered by the carrier are not eligible for refund; please use a secure delivery address.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@lurasleep.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@lurasleep.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@lurasleep.com.

Questions: support@lurasleep.com · Contact page: /pages/contact