FAQ

Help center

Frequently Asked Questions

Everything you need to know about our products, shipping, and guarantees.
Can't find your answer? Email us β€” we reply personally.

πŸ“¦ Orders & Shipping

Where do you ship?

We ship worldwide. Shipping options and delivery times for your country are shown at checkout.

How long does delivery take?

Orders are processed within 1–2 business days. Typical delivery time is 7–14 business days depending on your location. You'll receive a tracking link as soon as your order ships.

How can I track my order?

As soon as your order ships, we email you a tracking number. If you can't find it, check your spam folder or email us at support@lurasleep.com.

πŸ”„ Returns & Guarantee

What is the 30-night guarantee?

Try any Lura product for 30 nights. If you don't love it, email us and we'll refund your purchase. No forms, no hassle, no questions.

How do I start a return?

Just email support@lurasleep.com with your order number. We'll take care of everything from there.

πŸŒ™ Products

How do I use Dream Strips?

Place one strip on your tongue and let it dissolve completely β€” no water needed. Take one strip per day, ideally 20–30 minutes before bed. Do not exceed one strip per day.

How do I use Dream Glow Cream?

Apply ΒΌ tsp to your face and/or neck 45–60 minutes before bedtime as the final step of your evening routine. For external use only.

Is the DeepSleep 3D Mask comfortable for side sleepers?

Yes β€” the mask has slim, flexible edges and deep contoured cups that never press on your eyes or lashes. It stays comfortable in any sleep position, and the adjustable strap keeps it in place all night.

Can I combine several products?

Yes β€” many customers pair Dream Strips with the DeepSleep 3D Mask for their evening wind-down, and add Dream Glow Cream as their final skincare step. Follow the suggested use on each product, and consult your physician if you have a medical condition, are pregnant, or nursing.

Where can I find ingredients?

Every product page lists the full ingredient list β€” we believe in complete transparency. No hidden blends, no proprietary mystery mixes.

πŸ’³ Payments & Security

What payment methods do you accept?

We accept all major credit and debit cards, as well as the express payment options shown at checkout.

Is my payment information safe?

Yes. Our checkout is fully encrypted and PCI-compliant. We never see or store your card details.

Still have a question?

Write to us β€” a real person will answer, usually within one business day.

Email support@lurasleep.com