Refund & Returns Policy
Refund & Returns Policy
30-Night Satisfaction Guarantee
Try any Lura product for up to 30 nights from delivery. Not satisfied? Email support@lurasleep.com with your order number for a product refund per this policy.
- Contact us within 30 nights of delivery.
- Include order number + short reason.
- Unopened items may need return (we send instructions).
- Opened supplements under the guarantee: refund usually without return when support approves (health & safety).
- Approved refunds: 5–10 business days to original payment method.
Damaged / wrong item
Within 7 days of delivery, email support with order # + photos. We replace or refund at no cost.
Cancellations
Cancel within 12 hours if fulfillment has not started. After that, use the guarantee after delivery.
Subscriptions
Pause/cancel anytime before next billing via subscription email links or support. Shipped orders follow this policy.
Exceptions
No refund after the 30-night window without a quality defect. Packages marked Delivered then lost/stolen: not refundable — use a secure address.
